Pusher Status

Pusher System Status

All Systems Operational

About This Site

Pusher monitors all of its critical services both internally and through 3rd party services. If there is a disruption in service, incident notes will be updated here.

Below, you’ll find the current status of the Pusher infrastructure, as well as any recent issues or incidents we may have had.

If you think that something is not working with the service, please get in touch with us by submitting a ticket through our support portal: https://support.pusher.com

Channels REST API Operational

Channels WebSocket client API Operational

Channels Dashboard Operational

Channels Stats Integrations Operational

Channels presence channels Operational

Channels Webhooks Operational

Channels Pusher.js CDN Operational

Beams Operational

Beams dashboard Operational

Marketing Website Operational

Payment API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 6, 2023

No incidents reported today.

Dec 5, 2023

Public EU cluster outage

Resolved - This incident has been resolved.
Dec 5, 18:11 UTC

Monitoring - The public EU cluster has been restored and all services are now back online. We will continue to monitor the cluster health.
Dec 5, 17:47 UTC

Identified - The issue has been identified and a fix is being implemented.
Dec 5, 17:36 UTC

Investigating - The public EU cluster is currently experiencing an outage which affects customers in this region. For customers in other regions, there is no impact. We are actively working on restoring the public EU cluster.
Dec 5, 17:34 UTC

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

US2 Customers may be experiencing latency issues with or unable to utilize the Channels WebSocket and REST API

Resolved - This incident has been resolved.
Dec 1, 21:20 UTC

Monitoring - The fix has been implemented and latency has improved.
Dec 1, 20:53 UTC

Identified - The team has identified the cause of the latency and are actively working to resolve the high latency issues.
Dec 1, 20:46 UTC

Investigating - We are currently investigating an issue in US2 where some clients may be experiencing latency issues or unable to utilize the Channels WebSocket and REST API.
Dec 1, 20:31 UTC

Nov 30, 2023

Customers using Datadog exporter feature at pusher channels might experience a small data loss or delay on the dashboards

Resolved - This incident is being resolved
Nov 30, 11:17 UTC

Investigating - Our engineering team has detected an issue that is preventing all data to be published to DataDog. We are currently investigating the root cause
Nov 30, 10:30 UTC

Nov 29, 2023

High latency on channels US2 API

Resolved - Our engineering team has confirmed this issue has been mitigated. We apologise for any inconvenience this may have caused you.
Nov 29, 16:09 UTC

Identified - Our engineering team is working on rolling out an improvement to resolve the high latency on the US2 cluster.
Nov 29, 15:48 UTC

Investigating - We are currently investigating this issue.
Nov 29, 15:17 UTC

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

A subset of webhooks may not be successfully delivered - EU cluster only

Resolved - Our engineering team has rolled out a fix and has confirmed webhooks delivery is fully operational on the affected EU cluster.
Nov 22, 14:27 UTC

Investigating - Our engineering team is actively investigating an issue that is impacting the delivery of a specific set of webhooks. This is only affecting our EU cluster
Nov 22, 13:08 UTC