Pusher Status

Pusher System Status

All Systems Operational

About This Site

Pusher monitors all of its critical services both internally and through 3rd party services. If there is a disruption in service, incident notes will be updated here.

Below, you’ll find the current status of the Pusher infrastructure, as well as any recent issues or incidents we may have had.

If you think that something is not working with the service, please get in touch with us by submitting a ticket through our support portal: https://support.pusher.com

Channels REST API Operational

Channels WebSocket client API Operational

Channels Dashboard Operational

Channels Stats Integrations Operational

Channels presence channels Operational

Channels Webhooks Operational

Channels Pusher.js CDN Operational

Beams Operational

Beams dashboard Operational

Marketing Website Operational

Payment API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 21, 2023

No incidents reported today.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

Increased latency and error rates in the US2 cluster API

Resolved - This incident has been resolved.
Mar 17, 21:23 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 17, 19:11 UTC

Update - We are still observing higher latencies on the API. It is affecting only a small percentage (less than 1%) of requests. The team is investigating the issue.
Mar 17, 16:30 UTC

Investigating - We are aware of the Increased latency and error rates in the US2 cluster API. Our team is currently investigating this issue.
Mar 17, 15:43 UTC

Partial outage in MT1 cluster affecting customers using presence and presence webhook between 5:44 to 6:35 UTC

Postmortem - Read details
Mar 20, 14:33 UTC

Resolved - Between 5:44 UTC and 6:35 UTC, in MT1 cluster, we experienced a partial outage that affected 50% of clients using Channels presence feature and Channels presence webhook events. During this time, customers who attempted to query presence information from our API may have received a 500 error.

We will provide incident report with more information as soon as possible.
Mar 17, 06:00 UTC

Increased error rates in the US2 cluster API

Resolved - This incident has been resolved. We will be sharing a detailed incident report in the near future.
Mar 17, 00:36 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 16, 22:47 UTC

Identified - The issue has been identified and a fix is being implemented.
Mar 16, 21:43 UTC

Update - We have made a configuration change on the cluster but this did not resolve the increased error rates. We are continuing to investigate the issue.
Mar 16, 20:20 UTC

Investigating - We are aware of the increased error rates in the US2 cluster API. Our team is currently investigating this issue.
Mar 16, 17:27 UTC

Mar 16, 2023

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

Stats Integration with DataDog encountering errors

Resolved - Datadog have confirmed the resolution of the issue in their platform and our stats integration should now function as expected.
Mar 9, 09:03 UTC

Investigating - We are aware of an issue at DataDog that is causing our integration with their system to encounter errors when publishing data. Customer metrics may be missing in DataDog for the duration of the error.
More information about this can be found on the DataDog status page - https://status.datadoghq.com/incidents/nhrdzp86vqtp

Our Librato integration, along with the stats available in the Pusher Dashboard, remain unaffected.
Mar 8, 09:13 UTC

Mar 8, 2023

Mar 7, 2023

No incidents reported.