Pusher System Status
All Systems Operational

About This Site

Pusher monitors all of its critical services both internally and through 3rd party services. If there is a disruption in service, incident notes will be updated here.

Below, you’ll find the current status of the Pusher infrastructure, as well as any recent issues or incidents we may have had.

If you think that something is not working with the service, please get in touch with us by submitting a ticket through http://dashboard.pusher.com/support

Channels REST API   ? Operational
Channels WebSocket client API   ? Operational
Channels Dashboard   ? Operational
Channels Stats Integrations   ? Operational
Channels presence channels   Operational
Channels Webhooks   Operational
Channels Pusher.js CDN   ? Operational
Beams   Operational
Chatkit   Operational
Marketing Website   ? Operational
Payment API   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 18, 2018

No incidents reported today.

Nov 17, 2018

No incidents reported.

Nov 16, 2018

No incidents reported.

Nov 15, 2018
Resolved - This incident has been resolved.
Nov 15, 11:41 UTC
Monitoring - We have rectified the immediate problem and are continuing to monitor.
Nov 14, 20:10 UTC
Investigating - We are investigating an outage of the Chatkit API. More details to follow.
Nov 14, 20:04 UTC
Nov 13, 2018
Resolved - This incident has been resolved.
Nov 13, 10:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 17:23 UTC
Investigating - We are currently investigating an issue which is causing intermittent errors and connection issues for some customers.
Nov 12, 10:17 UTC
Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018
Postmortem - Read details
Nov 14, 17:32 UTC
Resolved - Stats have been re-aggregated and are now fully populated in the dashboards.

Sorry for the inconvenience. We will update this issue with a postmortem once we have more details.
Nov 9, 22:37 UTC
Update - Stats are being re-aggregated. This will be visible in historical stats on the dashboard. This should take no more than four hours.
Nov 9, 17:13 UTC
Update - We have identified the problem. This was due to a misconfiguration where the number of connections our microservice responsible for writing stats data to Mysql was unbounded. This lead to us hitting the ephemeral port limit for the machine making the writes. We have since bounded this value and are now catching up to realtime.

We expect there to be a small amount of data loss for customer visible stats. We are not expecting to recover this data. Customers may see undercounted messages or connections.

This did not affect message delivery, limits or stats exports to our Application Performance Metrics Providers (Datadog and Librato).

We're sorry for any inconvenience!
Nov 9, 16:46 UTC
Identified - Our stats-forwarder component stopped forwarding metrics to our dashboard. We have restarted it. Stats should be realtime again within two hours. Historical logs are missing from the dashboard due to failed aggregations, which we will re-run.
Nov 9, 15:09 UTC
Investigating - We are currently investigating this issue.
Nov 9, 14:56 UTC
Resolved - This incident has been resolved.
Nov 9, 19:15 UTC
Update - Everything is running smoothly so far, so we are making this incident as resolved.
Nov 9, 19:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results
Nov 9, 17:06 UTC
Identified - We have identified a load issue and are deploying a mitigation
Nov 9, 16:28 UTC
Update - We are continuing to investigate this issue.
Nov 9, 16:12 UTC
Investigating - We are currently diagnosing a problem affecting devices that connect to Beams for the first time. Push notification publishes to existing devices are unaffected.
Nov 9, 16:11 UTC
Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.