Degraded performance of presence channels

Incident Report for Pusher

Resolved

All systems should now be operational.

Posted Dec 17, 2019 - 19:13 UTC

Monitoring

We've implemented a fix and this issue should be resolved. We're continuing to monitor this situation

Posted Dec 17, 2019 - 10:39 UTC

Update

We are continuing to work on a fix for this issue.

Posted Dec 17, 2019 - 10:38 UTC

Identified

We've identified an issue that may cause degraded performance on the mt1 cluster of:
- presence channels
- connection counts

We've identified a fix and hope to have things resolved soon.

Posted Dec 17, 2019 - 10:08 UTC

This incident affected: Channels REST API and Channels presence channels.

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