Incorrect subscription changes affecting some accounts

Incident Report for Pusher

Identified

We’ve been made aware of an issue caused by our billing provider, Maxio, where a limited number of our customer accounts were incorrectly downgraded due to an incident on their side. We are actively working with Maxio to restore all affected accounts to their correct subscription levels.

Posted Jan 22, 2026 - 16:38 UTC

This incident affects: Channels REST API and Channels Webhooks.