Incorrect subscription changes affecting some accounts

Incident Report for Pusher

Resolved

All affected accounts have been restored to their correct subscription levels. We sent an email yesterday to all impacted customers. If you notice any issues with your subscription, please contact us.
Posted Jan 23, 2026 - 11:58 UTC

Identified

We’ve been made aware of an issue caused by our billing provider, Maxio, where a limited number of our customer accounts were incorrectly downgraded due to an incident on their side. We are actively working with Maxio to restore all affected accounts to their correct subscription levels.
Posted Jan 22, 2026 - 16:38 UTC
This incident affected: Channels REST API and Channels Webhooks.
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