All services are now fully operational. Our team continues to monitor the system closely to ensure ongoing stability and performance.
Posted Oct 20, 2025 - 20:20 UTC
Update
Our team has identified the root cause of the issue and implemented a fix. The affected cluster is now in the process of recovering, and performance is gradually returning to normal. We will continue to closely monitor the situation until full recovery is confirmed.
Posted Oct 20, 2025 - 19:59 UTC
Update
We are currently experiencing a major outage in US3 cluster. Our engineering team is actively working to restore full functionality as quickly as possible. In the meantime, we recommend customers temporarily switch to an alternative cluster to minimize service disruption.
Posted Oct 20, 2025 - 19:04 UTC
Identified
We are continuing to investigate this issue.
Posted Oct 20, 2025 - 19:01 UTC
Update
We are continuing to investigate this issue.
Posted Oct 20, 2025 - 19:01 UTC
Investigating
We're seeing an increased latency and a number of 503 errors on us3 cluster. The team is investigating.
Posted Oct 20, 2025 - 18:36 UTC
This incident affected: Channels REST API, Channels WebSocket client API, and Channels presence channels.