High Latency in US2 on Channels WebSocket Client API

Incident Report for Pusher

Resolved

This incident has been resolved.
Posted Apr 05, 2024 - 10:22 UTC

Monitoring

A fix for this issue has been deployed and we are monitoring the system.
Posted Apr 05, 2024 - 01:28 UTC

Update

We are continuing to investigate issues with users unable to establish connections from the Websocket Client.
Posted Apr 04, 2024 - 20:52 UTC

Identified

Issues with US2 have returned. We are seeing issues maintaining connections.
Posted Apr 04, 2024 - 20:23 UTC

Monitoring

A fix has been implemented and the latency issues have resolved in US2. We will monitor the systems to ensure the issue does not reoccur.
Posted Apr 04, 2024 - 19:49 UTC

Investigating

We are currently investigating an issue with high latency in US2 on the Channels WebSocket Client API
Posted Apr 04, 2024 - 19:13 UTC
This incident affected: Channels WebSocket client API.
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