MT1 cluster - increased latency and webhook delivery failures

Incident Report for Pusher

Resolved

This incident has been resolved.

Posted Oct 20, 2025 - 12:57 UTC

Update

Our cloud provider is reporting recovery across most affected services. On our side, we haven’t noticed any issues in the past hour, and all services are operating normally. We continue to monitor the situation closely and will provide updates if anything changes.

Posted Oct 20, 2025 - 10:17 UTC

Monitoring

The impact on our services is decreasing and we have not observed any additional issues with other services. We continue to monitor the situation closely.

Posted Oct 20, 2025 - 09:33 UTC

Investigating

Our cloud provider is currently experiencing an incident that's causing increased latency and webhook delivery failures. This issue is external to our systems and is not related to our infrastructure. Our team is actively investigating to determine if there are any additional impacts and working to minimize downstream effects while our provider implements a fix.

Posted Oct 20, 2025 - 08:10 UTC

This incident affected: Channels Webhooks.