The service has been performing well in the past couple of hours, marking this incident as resolved.
We apologize for any issues caused to your service and we will review internally what actions we will take to mitigate the impact of similar future situations.

We are continuing to monitor for any further issues.

There was an increased of load from a specific customer. We have added more rate limiting and upgraded DB capacity to serve the additional load.
This also affected Chatkit push notifications users.

We are currently looking into intermittent errors when publishing notifications and increase latencies.